Limited product warranty

Subject to the terms and conditions of this warranty, Keynova Intl Corp. (“Keynova”) extends a warranty against defects in material and workmanship to the original consumer user (defined below) of the products manufactured by Keynova (the “Products”) beginning from the date of purchase by the original user. Please see below for specific Product warranty periods and details.

Pro Plus Series: Destin lever, Verona lever, Lausanne lever, L6101/L6102 deadbolt.

Pro Series: Fairfield knob, Sandford lever, Merced lever, Montclair lever, Beaufort lever, LP21/LP22/LP31/LP32 pocket door lock

What Keynova Will Do: Upon return of the defective Product to Keynova for inspection, free and clear of all liens and encumbrances and accompanied by the statement of defects and proof of purchase from an authorized seller, Keynova will, at its sole option, replace the Product with new or remanufactured product (as applicable) or refund the purchase price in exchange for the Product. Because Keynova cannot control the quality of products sold by unauthorized sellers, this warranty applies only to Products that were purchased from a Keynova authorized seller, unless otherwise prohibited by law.

Original User: This warranty only applies to the original consumer user of the Products (“Original user”) as long as the Original User occupies the residential premises upon which the Product was originally installed. Except where prohibited by law (which may include the Province of Quebec). This warranty is not transferable.

What is Not Covered: The following costs, expense and damages are not covered by the provisions of this warranty: (i) back charges or labor costs including, but not limited to, such costs as the removal and reinstallation of the Product or for normal maintenance; (ii) shipping and freight expenses required to return the Product to Keynova; (iii) failures, defects or damage (including, but not limited to, any security related breach or failure or loss of data) caused by the Original User, any third party or third-party products, service or system connected or used in conjunction with the Product; (iv) any incidental, consequential, indirect, special and/or punitive damages, whether based on contract, warranty, tort (including, but not limited to, strict liability or negligence), patent infringement, or otherwise, even if advised of the possibility of such damages; or (v) normal wear and tear.

The provisions of this warranty do not apply to Products: (i) used in commercial applications; (ii) used in common area applications; (iii) used for purposes for which they are not designed or intended by Keynova; (iv) which have been subjected to alteration, misuse, abuse, negligence, or accident; (v) which have been improperly stored, installed, maintained, repaired or operated; (vi) which have been used or installed in violation of written instructions provided by Keynova or which are used on nonstandard residential door preparations; (vii) which are not the proper size for the application or have been damaged or are defective due to improper installation or installation with improper or incorrect parts; (viii) which have been subjected to improper or harsh temperature, humidity, or other environmental conditions (i.e., corrosion); (ix) which, based on Keynova’s examination, do not disclose to Keynova’s satisfaction non-conformance to this warranty; (x) except where prohibited by law, which have been purchased through a non-authorized seller; or (xi) which are not new, including, but not limited to, returned, refurbished, or similar products. Additionally, this warranty does not cover scratches, abrasions, or deterioration due to the use of abrasive materials, paints, solvents, or other chemicals.

Additional Terms: Keynova does not authorize any person to create for it any obligation or liability in connection with the Products. No other warranties, express or implied, are made to the Original User with respect to the Products. Any implied warranty of merchantability or fitness for a particular purpose shall be limited to the duration of this warranty, as applicable to the Product. No agent, representative, dealer, distributor, Authorized Seller or Authorized Reseller has the authority to increase or alter the obligations under this warranty. Keynova’s maximum liability hereunder is limited to the original purchase price of the Product. No action arising out of a claimed breach of this warranty by Keynova may be brought by the Original User more than one (1) year after the cause of action has arisen.

Warranty Claims Process: If you encounter a claim under this warranty, please contact Keynova Customer Service as noted below for a replacement or refund of the original purchase price in exchange for the Product.

U.S. and Canada
Keynova Customer Service
2950 Marie-Curie St
Drummondville, Quebec J2A 0P7
Canada
+1 (888) 724-1001 (U.S. and Canada)
info@keynova.net